Privacy Policy

What is the company responsible for the processing of your data?

The company responsible for the processing of your data is TINVAL SISTEMES, S.L., (hereinafter, «BRANDCHATS»), with N.I.F. B-64321714, and with registered office at C / Telers nº 5, staircase B2, 08221 Terrasa, Barcelona, ​​and registered in the Mercantile Register of Barcelona, ​​in Volume 38941, Chapter 72, Section 8, Page B332777, Entry 1, the 17 October 2006.

The user can contact BRANDCHATS by email:

Likewise, BRANDCHATS has a Data Protection Officer with which you can contact through the following e-mail address: or by writing to the postal address indicated above.

Why is BRANDCHATS legitimized to carry out data processing?

BRANDCHATS processes the personal data of the Users in order to carry out the provision of the service offered on its website (hereinafter, the «Service»). Your personal data is still protected and can not be processed in any way that involves unfair action towards you or your interests. The legal basis of the treatments is the consent granted by the Users loaned by accepting this Privacy Policy and the corresponding boxes.

BRANDCHATS takes the protection of your privacy and your personal data very seriously. Therefore, your personal information is kept secure and treated with the utmost care.

This Privacy Policy regulates access and use of the service that BRANDCHAT makes available to Users interested in the services and Contents hosted on the Website.

What are the purposes of the processing of your personal data?

In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, on the protection of individuals with regard to the processing of personal data and the free movement of these data, we inform you that your personal data will be treated with the purposes that are listed below:

Provide the services requested by the User on the Website.

The acceptance of this Privacy Policy implies the express consent of the User to the treatment of the personal data provided.

Data conservation

The data collected by BRANDCHATS will be kept while the contractual relationship between the parties is maintained, provided that the deletion of said data by the User is not requested.

The User is informed that their data will be collected only for the purposes described in the previous section and will not be treated in a manner incompatible with said purposes.

Data Collection and Analysis:

We use the APIs to search for mentions to brands. We add content analysis (natural language) data to the results, like: sentiment analysis, topic analysis, named entities recognition. We show the results in a dashboard for analysts (only customers can access, password protected), that covers these use cases: brand analysis, customer opinions, market research. They can search, filter and navigate thru the results of the data collected.

We perform basic analysis, including volume, engagement, and aggregation by various variables such as time, country, area, and language. Additionally, we conduct sentiment analysis using a fundamental positive/negative dictionary and rule-based approach, by language. We also utilize named entity recognition (NER) to identify places, brands, and events mentioned in the content of posts. Moreover, we categorize topics based on keyword searches, specific by project or customer.

Veracity of the data.

Users guarantee that the personal data provided are true and is responsible for communicating to BRANDCHATS any modification of them. The Users will respond, in any case, to the truthfulness of the data provided, reserving BRANDCHATS the right to exclude from the registered services all Users that have provided false data, without prejudice to the other actions that proceed in Law.

It is recommended to have the utmost diligence in terms of Data Protection through the use of security tools, and BRANDCHATS can not be held liable for theft, modification or loss of unlawful data.

Any modification or update thereof must be communicated to BRANDCHATS through the means of communication available in this Privacy Policy.

What rights does the User have in relation to their data?

Users have the right to (i) access their personal data, as well as (ii) request the rectification of inaccurate data or, where appropriate, (iii) request its deletion, (iv) request limitation of the processing of their data, (v) oppose the processing of your data (vi) exercise the right to forget your data and (vii) request your portability. In addition, they will have the right not to be the object of decisions based solely on automated treatments.

In order to exercise these rights, it is necessary for the Users to prove their personality against BRANDCHATS by sending a photocopy of their National Identity Document or any other valid legal means.

Users can exercise all these rights through the means of communication provided in this Privacy Policy.

Without prejudice to any other administrative appeal or legal action, Users will have the right to file a claim with a Control Authority, in particular in the Member State in which they have their habitual residence, place of work or place of the alleged infringement, in If you consider that the processing of your personal data is not appropriate to the regulations, as well as in the case of not seeing the exercise of your rights satisfied. The Control Authority before which the claim has been filed will inform the claimant about the course and result of the claim.

Security and conservation of data.

Protecting the privacy and personal data of your customers and visitors is very important for BRANDCHATS. Therefore, BRANDCHATS does everything in its power to prevent its data from being used improperly. Only authorized personnel can access your data.

BRANDCHATS maintains security levels of personal data protection in accordance with the applicable regulations and has established all technical means at its disposal to prevent the loss, misuse, alteration, unauthorized access and theft of data that Users provide through of the Website, without prejudice to inform you that security measures on the Internet are not impregnable.

BRANDCHATS undertakes to comply with the duty of secrecy and confidentiality with respect to personal data in accordance with the applicable legislation, as well as to grant them a secure treatment in the international transfers and transfers of data that, where appropriate, may occur.

The personal data provided will be kept by BRANDCHATS during the time necessary to provide the service.


The User must follow the following recommendations:

Use passwords with a minimum length of 8 characters, alphanumeric and with capital and lowercase letters.

The Website is not directed to minors. Please activate parental control to prevent and control the access of minors to the Internet and inform minors about aspects related to security.

Keep in your computer an antivirus software installed and properly updated, which guarantees that your computer is free of malicious software, as well as spyware applications that put your Internet browsing at risk, and compromise the information stored on the computer.

YouTube API Client Usage

Please be aware that our API Client utilizes YouTube API Services. By using our website’s YouTube API clients, Users acknowledge and agree to abide by the YouTube Terms of Service. For more information, please refer to the YouTube Terms of Service available at For more details on how Google handles user data, please consult the Google Privacy Policy at

Updates and changes in the Privacy Policy

BRANDCHATS reserves the right to introduce modifications to this Privacy Policy. When such changes occur in this Privacy Policy, they will be communicated to Users through notices on the Website or through any other appropriate procedure depending on the circumstances.


If you have any questions about this Privacy Policy, please contact us by sending an email to the address